Return policies
Return Limitations and Policies
- Prior to shipping any returns, contact our Customer Service team with any questions or to report any issues.
- Shipping damage must be reported within 3 days of delivery to allow for claims processing. Please provide pictures of the packaging and the product damage.
- Textbook issues must be reported within 14 days after delivery of the item.
- Returns must be mailed within 14 days of the original purchase date.
- Do not use “Return to sender” as a method of returning merchandise.
- Shipping costs associated with discretionary returns are the responsibility of the consumer. We suggest returning items through USPS media mail. Please provide our Customer Service team with your tracking information so it can be noted on the account.
- Sellers will provide shipping labels for returns for cause. Our customer service team will provide you a copy of the Sellers return label.
- Refunds will not be granted for returns that are delivered to sellers outside of 60 days from the original purchase date.
Discretionary Returns
If you change your mind, accidentally purchased your item, or need to return the item for some other reason not listed below, you must notify our customer service team in advance of shipping. Valore's Customer Service team will act as a liaison between you and the seller to help facilitate returns.
Return Reasons
Sellers must accept returns for these reasons, as long as the above policies have been followed:
- The item received was in lesser condition than listed on your order page. Please see our grading guidelines.
- The item received was damaged in transit, e.g. the postal service damaged the package and the item inside.
- The item received was different than the item ordered. The ISBN of the item must match what is listed on your order.
Restocking Fees
If your return was for a discretionary reason as listed above, the seller may keep a 15% restocking fee when issuing a refund. For example, if your item cost was $50, the seller is allowed to refund you $42.50 and keep $7.50 for a restocking fee. This restocking fee helps cover the seller's overhead of processing the return.
Return Refunds
Please allow up to 5 business days for your seller to process the return. Once processed the refund will post to your account within 2-5 business days.