Order charges

My order was canceled. Why was I charged?

When you place an order through Valore, we put a temporary hold on the funds in your account for the total amount of the order. If the order is confirmed by the seller, Valore will withdraw the funds. If the order is cancelled, the hold will be removed and the funds will appear back in your account. The hold may show up on your credit card statement, but will be removed within 2 to 5 business days.

Why do I see a duplicate charge for my order?

If you are seeing a duplicate charge for your order, it is more than likely that the submit button was hit more than once during checkout. This duplicate charge should show up as a pending transaction on your debit or credit card. Your card will not be charged twice, however, and you should see the funds from the pending transaction released back to your account within 3-5 days. If you have any questions, please contact us.