Order problems

Why was my order canceled?
Our marketplace model means that at any given point in time, thousands of different booksellers are competing against each other to deliver you the best...
Sun, 22 Mar, 2015 at 7:26 PM
I haven't received my item in the estimated time frame. What should I do?
If you didn’t receive your book in the maximum estimated time frame listed below, you must first contact your seller to request shipping information. If you...
Mon, 23 Mar, 2015 at 2:05 PM
Why can't I check out?
Whenever you enter your credit card information at checkout, we verify the information by sending an authorization request to your credit card company or ba...
Mon, 23 Mar, 2015 at 12:03 PM
I received the wrong item. What should I do?
If you received the wrong book due to a seller error, you may return the item for a full refund plus return shipping. You must first contact your seller ...
Mon, 23 Mar, 2015 at 2:05 PM
I received a damaged item. What should I do?
If you received a damaged book, please contact your seller to resolve the issue directly.  If the issue is unable to be resolved with your seller direct...
Mon, 23 Mar, 2020 at 7:04 PM
I ordered the wrong item. Can I return it?
Definitely! See our return policy for more information. 
Mon, 23 Mar, 2015 at 12:08 PM
Can I cancel my purchase or rental order?
Since ValoreBooks is a marketplace, we are unable to cancel your order once it has been placed. You may, however, contact your seller to request that you...
Mon, 23 Mar, 2015 at 1:04 PM