We take the issue of counterfeit textbooks very seriously. A counterfeit book is an unauthorized copy, imitation or replica of an original copyrighted book, produced by some source other than the identified and authorized publisher/copyright holder or licensee. For more information, please see http://stopcounterfeitbooks.com. By taking part in our sellback program you represent and warrant that any item sent to us is a legitimate copy, and acknowledge that we cannot issue payment or return any item that is determined to be counterfeit or fraudulent.
If we determine that an item sent to us exhibits characteristics that indicate it might be counterfeit, we will forward the item to the relevant publisher for further inspection. If the publisher determines the book is indeed counterfeit, then it will be confiscated and destroyed and we may be required to provide source information to the publisher. If the publisher determines that the item is a legitimate copy, then we will notify you and issue the originally quoted payment or return the item free of charge. This process may take one to three months, we apologize for any inconvenience it may cause.
For any other questions, please don't hesitate to contact us directly.