VALOREBOOKS CONSUMER SELLING TERMS


The Valorebooks Consumer Selling Terms refer to the terms by which Agora Ecommerce LLC dba Valorebooks (“Valore,” "Valorebooks," or “us”) purchases books that you as a consumer are willing to sell to Valorebooks via our online marketplace. Before selling your items with Valorebooks, please make sure to read through our policies.


QUALITY POLICY AND OWNERSHIP


By participating in the selling program, you represent and warrant that you are the lawful owner of the products you are selling back, and that those products are free and clear of any lien or encumbrance.  You also represent and warrant that the textbooks you are selling are authentic, authorized, and lawfully acquired.


Books that do not meet our quality standards will not be accepted for purchase. Read our selling standards to determine if your items are acceptable.  Valorebooks will have the sole right, at its own discretion, to determine if such quality standards are met. Conditions that may cause a book to be rejected include, but are not limited to:

  • Severely damaged book cover, binding, or pages
  • Missing or ripped pages
  • Water damage
  • Excessive writing or highlighting
  • An ISBN or edition that is different from the ISBN or edition that was quoted
  • Tampered ISBN
  • Missing CDs or supplemental materials (if required)
  • Teacher or evaluation copies
  • Fraudulent or counterfeit editions


Do not send in books that you do not own, or that you have rented from Valorebooks or another rental provider. Valorebooks is not responsible for rental late fee charges related to these books.


Do not send in items that Valorebooks does not currently purchase. These items will be discarded.


SHIPPING POLICY


When preparing your items for shipment, please ensure that:

  • Your items are packaged safely and securely in order to avoid damage in transit.
  • Your package does not exceed 70 lbs. 
  • The packing slip provided by us is included INSIDE your package along with your items. If you have multiple boxes, please include a copy of the packing slip in each box.
  • You use the prepaid shipping label provided by us. Shipments that do not use these labels will not be tracked and may not be identifiable when received.
  • All shipments for sale should be sent in within 14 days of confirming your quote. Any items that arrive at our warehouse 21 days after your sale order date may be canceled or re-quoted. Valorebooks is not responsible for items that are lost or damaged in the mail. If you would like to insure your package, you may do so at your own expense.


By sending in your items to Valorebooks, you agree to release us from any claim as to the items, the data stored in the items, or any information on any media used in conjunction with the items. Valorebooks is not responsible for: any loss suffered by you due to any data that is not erased from the items and transferred to a third party; or any loss of data after the item is submitted to us. After sending in your items for sale to Valorebooks, any requests for item returns may not be honored.


EVALUATION POLICY


Once we receive your items we will evaluate them to ensure each meets our quality standards. This process may take up to 7 business days. Your items may be re-quoted or rejected for any of the following reasons:

  • The item does not meet our selling standards.
  • The condition of the item is materially different than originally specified
  • The ISBN quoted does not match what was sent
  • The item is determined to be counterfeit, fraudulent, or stolen
  • Items listed on your packing slip were not included in the package received at our warehouse
  • Items not listed on your packing slip were included in the package received at our warehouse.
  • Items were received in our warehouse after the 30-day quote period and therefore are subject to a new market price


Please note that each item in a selling order may be processed, evaluated, and reported on separately. If you have multiple items in your selling order, you may receive payment for each one separately.


REJECTED ITEM POLICY


If one or more of your selling items fails to meet our selling standards, we will notify you via email and update your order details page. You will be given 14 days from the time of this notification to request that your items be returned to you. To submit this request, please email customerservice@valorebooks.com. If we do not hear from you within 14 days, your items will be recycled. Rejected items typically take 30 to 45 days to be returned once requested. 


Note: Items rejected as suspected counterfeit will be forwarded to the relevant publisher for inspection per our suspected counterfeit policies.  Items confirmed by the publisher to be counterfeit will not be returned or have payment issued.  Items cleared as non-counterfeit will be returned or paid at our discretion. For more information, please see here.

 

PAYMENT POLICY


Once your items have been processed and evaluated, payment will be issued within 14 business days. Valorebooks currently supports two payment options:


Check: Once a check has been issued, you can expect to receive your payment within 7-14 business days. Checks will be sent through USPS first class mail to the address you listed on your order.


PayPal: Once issued, Paypal payments should post to your account within 2-14 business days. Payments will be deposited into the PayPal account that was provided during checkout.


If you do not receive your payment within the timeframes specified above, please contact us at customerservice@valoreboks.com.


Valorebooks will not issue payment for any selling items that violate one or more of these policies.