I haven't received my item

I haven't received my item. What should I do?

The delivery window for standard mail is 4-14 business days or 3-5 business days for priority mail. Many Valore Marketplace sellers offer free order tracking to follow the progress of your shipment, which is accessible from the "My Account" page on Valore.com or available in your shipping email.

If the time frame quoted above has passed, or there is no tracking available, you may contact your seller for further assistance. You must notify your seller within 30 days of your order date to report any missing items. No refunds will be given if notice is received after 30 days from the order date.

To contact your Seller, log into your account page and click the "Contact seller" link under the bookseller’s name. If your seller is unable to help or does not reply within 48 hours, please contact us by clicking "Contact" on the upper right corner of this site or emailing us directly at: cs@valore.com