Checkout error message
I keep getting an error message:
- “We're sorry, but there was a problem processing your payment. Please double check your payment information and try again.”
- “Oops! Please message customer service about your order [Error Code 5309]!”
These errors can appear for several reasons, including:
- The billing name and address do not match your credit card records.
- The name was entered incorrectly in the payment field.
- Other checkout details don’t align with your bank’s records.
- The purchase amount exceeds your credit card limit.
- The email or shipping address provided is outside the U.S.
- The information entered triggered a security check.
If you are still receiving an error message after verifying the above information, please contact us for assistance.