Checkout error message

I keep getting an error message:

• “We're sorry, but there was a problem processing your payment. Please double check your payment information and try again.”
• “Oops! Please message customer service about your order [Error Code 5309]!”

These errors can appear for several reasons, including:

• The billing name and address do not match your credit card records.
• The name was entered incorrectly in the payment field.
• Other checkout details don’t align with your bank’s records.
• The purchase amount exceeds your credit card limit.
• The email or shipping address provided is outside the U.S.
• The card is a prepaid gift card.
• The information entered triggered a security check.

If you are still receiving an error message after verifying the above information, please contact us for assistance.