Shipping Sellback Items

How should I package my items?

To protect against damage in transit, please follow these guidelines when packaging your sellback items:

• Place your items flat inside a box or padded envelope with a copy of the packing slip. The packing slip is an additional way for us to identify your order if the shipping label is damaged.
• If all the items in your order fit within one box, great! If you are pushing the limits of your box, or exceed our weight limit of 70 lbs, you'll need to split the order across multiple packages. You can contact us for additional labels.
• Use packing materials such as bubble wrap, packing peanuts, or crumpled paper. Use these packing materials to fill any empty space in and around your items.
• Before taping your package closed, shake it and ensure nothing rattles or slides inside.
• Seal your package closed with reinforced tape.
• If you are uncomfortable with packaging your item yourself, consider having your items professionally packed at UPS.

How do I print my shipping label?

Valore provides prepaid shipping labels and packing slips for all sellback orders. These labels can be found by logging into your account page and clicking "Print shipping materials," or clicking the "Print shipping materials" link in your sellback confirmation email.

Please note that items should be shipped within 7 days of the order being created, and prepaid labels will expire after 10 days. If you wish to still sell your items but your prepaid label is expired, we encourage you to create a new order and use the new label that will be created. 

Note: We currently do not accept sellback orders from overseas military installations or countries outside the US.

Can I ship multiple sellback orders in one box with packing slips?

We advise our sellback users to ship each order separately to avoid any delays in processing. If you are shipping multiple orders together, cross out the order ID listed on the prepaid shipping label and include the packing slip inside the package for each order.

Please hold on to your shipping receipt. This may be your only proof that your package was shipped in the event your package becomes lost in transit.

How do I track my Sellback order?

You can locate your tracking from your account page. The tracking number will appear at the top right of your order page.

You will receive an email once your order reaches our warehouse and another once the items are accepted or rejected. Sellback orders typically reach us within 2 - 7 business days, depending on the part of the country from where they are shipped.

Is my Sellback package insured?

Sorry, your Sellback order is not insured by UPS or Valore. Please hold on to your shipping receipt. This may be your only proof that your package was shipped in the event your package becomes lost in transit.

If you would like to insure your package, you may do so at your own expense. Please remember to package your items securely.