Returns and Cancelations
Can I cancel my Sellback order?
You will not be able to cancel your quote after confirmation. However, you may simply not ship in your item if you are unable to.
If your order has already been placed in transit or received, it may not be possible to cancel. For further assistance, please contact us.
Why was one of my items not accepted for Sellback?
All items that are shipped to us for Sellback will be subject to an evaluation process. Items may be rejected for Sellback if:
- They violate one or more of our Sellback polices.
- They do not meet our acceptable item qualities.
- They do not arrive at our warehouse within 20 days of the quote date.
- The item was not included in your Sellback shipment.
- The ISBN received at our warehouse does not match the ISBN on your packing slip.
Can I get Sellback items that were not approved sent back to me?
Yes, we are happy to return any items not approved for purchase.
If one or more of your Sellback items fails to meet our standards, we will notify you via email and update your order details page. You have 14 days from the time of this notification to request that your items be returned to you. To submit this request, please reply to the email or contact firstname.lastname@example.org directly.
If we do not hear from you within 14 days, your items will be recycled.
Rejected items typically take 7-14 days to be returned once requested.
What happens if a Sellback item is suspected to be counterfeit?
We take the issue of counterfeit textbooks very seriously. A counterfeit book is an unauthorized copy, imitation or replica of an original copyrighted book, produced by some source other than the identified and authorized publisher/copyright holder or licensee. For more information, please see http://stopcounterfeitbooks.com. By taking part in our Sellback program you represent and warrant that any item sent to us is a legitimate copy, and acknowledge that we cannot issue payment or return any item that is determined to be counterfeit or fraudulent.
If we determine that an item sent to us exhibits characteristics that indicate it might be counterfeit, we will forward the item to the relevant publisher for further inspection. If the the book is confirmed as counterfeit, then it will be confiscated and destroyed and we may be required to provide source information to the publisher.
If the publisher determines that the item is a legitimate copy, then we will notify you and issue the originally quoted payment. This process may take one to three months, we apologize for any inconvenience it may cause.