How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Purchase and rental orders
How do I buy a book through ValoreBooks?
Tips for buying books
What does "alternate edition" mean?
How do I rent a book through ValoreBooks?
What materials does my rental come with?
Why should I rent textbooks through ValoreBooks?
Can I write notes or highlight in my rental book?
What happens if the book becomes damaged during my rental period?
See all 17 articles
Your marketplace seller
Who should I contact with questions about my order?
How do I contact a seller before I place an order?
How do I contact my seller after my order has been placed?
How do I leave feedback on a marketplace seller?
What is a "Recommended Seller"?
See all 6 articles
Shipping and tracking
What are my shipping options?
When should I expect to receive my order?
How do I track my order?
How many shipments should I expect?
Can I receive a shipping discount for bulk orders?
See all 8 articles
Can I pay with a gift card?
What payment options does ValoreBooks support?
Why do I see a duplicate charge for my order?
My order was canceled. Why was I charged?
Returns and refunds
What is the ValoreBooks return policy?
How do I return my item for a refund?
When will my refund show up on my bank statement?
Why can't I check out?
Why was my order canceled?
I haven't received my item in the estimated time frame. What should I do?
I received the wrong item. What should I do?
I received a damaged item. What should I do?
See all 7 articles