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Knowledge base
Purchase and rental orders
Textbook purchases
3
How do I buy a book through ValoreBooks?
Tips for buying books
What does "alternate edition" mean?
Textbook rentals
18
How do I rent a book through ValoreBooks?
What materials does my rental come with?
Why should I rent textbooks through ValoreBooks?
Can I write notes or highlight in my rental book?
What happens if the book becomes damaged during my rental period?
See all 18 articles
Your marketplace seller
6
Who should I contact with questions about my order?
How do I contact a seller before I place an order?
How do I contact my seller after my order has been placed?
How do I leave feedback on a marketplace seller?
What is a "Recommended Seller"?
See all 6 articles
Shipping and tracking
8
What are my shipping options?
When should I expect to receive my order?
How do I track my order?
How many shipments should I expect?
Can I receive a shipping discount for bulk orders?
See all 8 articles
Payment
4
Can I pay with a gift card?
What payment options does ValoreBooks support?
Why do I see a duplicate charge for my order?
My order was canceled. Why was I charged?
Returns and refunds
3
What is the ValoreBooks return policy?
How do I return my item for a refund?
When will my refund show up on my bank statement?
Order problems
8
Why can't I check out?
Why was my order canceled?
I haven't received my item in the estimated time frame. What should I do?
I received the wrong item. What should I do?
I received a damaged item. What should I do?
See all 8 articles
Sellback orders
Sellback policies and standards
6
What items are unacceptable for sellback?
How are unacceptable items processed?
What is the ValoreBooks sellback price match policy?
General sellback policies
Can I get sellback items that were not approved sent back to me?
See all 6 articles
Selling back books
8
I have a lot of books to sell back. What are my options?
How do I sell my used books through ValoreBooks?
Do you purchase international and teacher or instructor editions of textbooks?
Why was one of my items not accepted for sellback?
How many copies of one textbook can I sell?
See all 8 articles
Shipping in sellback items
8
Sellback packing checklist
How should I package my items to protect against damage in transit?
Who pays for shipping?
What do I need to include with my sellback shipment?
Is my sellback package insured?
See all 8 articles
Sellback order tracking
2
Did ValoreBooks receive my sellback order?
How do I log into my account to track my sellback order?
Sellback payment
5
How does ValoreBooks determine the sellback prices of my items?
How and when will I get paid for my sellback items?
Why is the amount that I was quoted different than the amount that I will actually be paid?
Can I change my preferred method of payment?
Can I change my sellback payment address?
General
The ValoreBooks marketplace
3
How does the ValoreBooks marketplace work?
How do I know that my order went through?
Do I have to create an account?
Product codes
2
What is an ISBN?
What is a UPC?
Legal Policies
4
Use conditions and guidelines
Privacy policy
Lease agreement
Affiliate Program: Terms and Conditions
Fraud prevention
6
How does ValoreBooks monitor fraud?
How does ValoreBooks protect against credit card fraud?
What constitutes credit card fraud?
How do we collect?
Fraud reporting agencies
See all 6 articles
Product reviews
0
Partners
1
What is FreeShipping.com?
Sweepstakes
Sellback Promotions
1
Winter 2016/2017 sellback bonus: Terms and conditions
Buy/Rent Promotions
3
Product Reviews: Terms and Conditions
Teacher's Pet Contest: Terms and Conditions
Back-to-school $1000 Giveaway
Email promotions
1
$500 Giveaway: Terms and Conditions