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Purchase and rental orders
How do I buy a book through ValoreBooks?
Tips for buying books
What does "alternate edition" mean?
How do I rent a book through ValoreBooks?
How long will my rental last?
What materials does my rental come with?
Why should I rent textbooks through ValoreBooks?
Can I write notes or highlight in my rental book?
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Your marketplace seller
Who should I contact with questions about my order?
How do I contact a seller before I place an order?
How do I contact my seller after my order has been placed?
How do I leave feedback on a marketplace seller?
What is a "Recommended Seller"?
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Shipping and tracking
What are my shipping options?
When should I expect to receive my order?
How do I track my order?
How many shipments should I expect?
Can I receive a shipping discount for bulk orders?
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Can I pay with a gift card?
What payment options does ValoreBooks support?
Why do I see a duplicate charge for my order?
My order was canceled. Why was I charged?
Returns and refunds
What is the ValoreBooks return policy?
How do I return my item for a refund?
When will my refund show up on my bank statement?
Why can't I check out?
Why was my order canceled?
I haven't received my item in the estimated time frame. What should I do?
I received the wrong item. What should I do?
I received a damaged item. What should I do?
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Sellback policies and standards
What items are unacceptable for sellback?
How are unacceptable items processed?
What is the ValoreBooks sellback price match policy?
General sellback policies
Can I get sellback items that were not approved sent back to me?
Selling books, CDs, DVDs, and games
I have a lot of books to sell back. What are my options?
How do I sell my used books, CDs, DVDs, and games through ValoreBooks?
Do you purchase international and teacher or instructor editions of textbooks?
Why was one of my items not accepted for sellback?
How many copies of one textbook can I sell?
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Selling iPhones and iPads
How should I prepare my devices for sellback?
How do I remove the SIM card from my device?
How do I sell back my used electronic devices through ValoreBooks?
Why was my electronic device rejected for sellback?
What happens if you disagree with the condition I select?
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Shipping in sellback items
Sellback packing checklist
How should I package my items to protect against damage in transit?
Who pays for shipping?
What do I need to include with my sellback shipment?
Is my sellback package insured?
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Sellback order tracking
Did ValoreBooks receive my sellback order?
How do I log into my account to track my sellback order?
How does ValoreBooks determine the sellback prices of my items?
How and when will I get paid for my sellback items?
Why is the amount that I was quoted different than the amount that I will actually be paid?
Can I change my preferred method of payment?
Can I change my sellback payment address?
The ValoreBooks marketplace
How does the ValoreBooks marketplace work?
How do I know that my order went through?
Do I have to create an account?
Does ValoreBooks have a phone number?
What is an ISBN?
What is a UPC?
Use conditions and guidelines
What is ValoreVIP?
How much does ValoreVIP cost?
How do I cancel my ValoreVIP membership?
How does ValoreVIP 10% cash back work?
How do ValoreVIP free shipping refunds work?
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Early bird bonus: Terms and Conditions
November 2015 sellback bonus: Terms and Conditions
Favorite Summer Read Facebook Contest: Terms and Conditions
Teacher's Pet Contest: Terms and Conditions
$500 Giveaway: Terms and Conditions