Sellback policies and standards 7

• What items are unacceptable for sellback?
• How are unacceptable items processed?
• What is the ValoreBooks sellback price match policy?
• General sellback policies
• Can I get sellback items that were not approved sent back to me?

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Selling back books 8

• I have a lot of books to sell back. What are my options?
• How do I sell my used books through ValoreBooks?
• Do you purchase international and teacher or instructor editions of textbooks?
• Why was one of my items not accepted for sellback?
• How many copies of one textbook can I sell?

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Shipping in sellback items 8

• Sellback packing checklist
• How should I package my items to protect against damage in transit?
• Who pays for shipping?
• What do I need to include with my sellback shipment?
• Is my sellback package insured?

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Sellback order tracking 2

• Did ValoreBooks receive my sellback order?
• How do I log into my account to track my sellback order?

Sellback payment 5

• How does ValoreBooks determine the sellback prices of my items?
• How and when will I get paid for my sellback items?
• Why is the amount that I was quoted different than the amount that I will actually be paid?
• Can I change my preferred method of payment?
• Can I change my sellback payment address?

The ValoreBooks marketplace 3

• How does the ValoreBooks marketplace work?
• How do I know that my order went through?
• Do I have to create an account?

Product codes 1

• What is an ISBN?

Legal Policies 5

• Use conditions and guidelines
• Privacy policy
• Lease agreement
• Affiliate Program: Terms and Conditions
• Valore Consumer Selling Terms

Fraud prevention 6

• How does ValoreBooks monitor fraud?
• How does ValoreBooks protect against credit card fraud?
• What constitutes credit card fraud?
• How do we collect?
• Fraud reporting agencies

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Product reviews 0

Partners 1

• What is FreeShipping.com?

Sellback Promotions 2

• Winter 2016/2017 sellback bonus: Terms and conditions
• Super Sellback Sweepstakes

Buy/Rent Promotions 3

• Product Reviews: Terms and Conditions
• Teacher's Pet Contest: Terms and Conditions
• Back-to-school $1000 Giveaway

Email promotions 1

• $500 Giveaway: Terms and Conditions

Textbook purchases 3

• How do I buy a book through ValoreBooks?
• Tips for buying books
• What does "alternate edition" mean?

Textbook rentals 18

• How do I rent a book through ValoreBooks?
• What materials does my rental come with?
• Why should I rent textbooks through ValoreBooks?
• Can I write notes or highlight in my rental book?
• What happens if the book becomes damaged during my rental period?

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Your marketplace seller 6

• Who should I contact with questions about my order?
• How do I contact a seller before I place an order?
• How do I contact my seller after my order has been placed?
• How do I leave feedback on a marketplace seller?
• What is a "Recommended Seller"?

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Shipping and tracking 8

• What are my shipping options?
• When should I expect to receive my order?
• How do I track my order?
• How many shipments should I expect?
• Can I receive a shipping discount for bulk orders?

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Payment 4

• Can I pay with a gift card?
• What payment options does ValoreBooks support?
• Why do I see a duplicate charge for my order?
• My order was canceled. Why was I charged?

Returns and refunds 3

• What is the ValoreBooks return policy?
• How do I return my item for a refund?
• When will my refund show up on my bank statement?

Order problems 8

• Why can't I check out?
• Why was my order canceled?
• I haven't received my item in the estimated time frame. What should I do?
• I received the wrong item. What should I do?
• I received a damaged item. What should I do?

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